> ## Documentation Index
> Fetch the complete documentation index at: https://help.riiwards.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel or reactivate your Rewards Club account

> Cancel your Rewards Club account immediately or at the end of your billing period, understand what happens to your data, and reactivate if you change your mind.

You can cancel your Rewards Club subscription at any time from **Account Settings**. You choose whether the cancellation happens right away or at the end of your current billing period. This page explains both options, what happens to your club and data, and how to reactivate.

> [!TIP]
>
> Moving your website or changing platforms? You do not need to cancel. Contact [support@riiwards.com](mailto:support@riiwards.com) and we will help you move your club and customer data.

## Cancel your account

**1. Open My Subscription**

Click **Account Settings** in the left menu, then the **My Subscription** tab.

**2. Click Cancel Account**

The **Cancel Account** window opens.

**3. Choose when to cancel**

Under **When do you want to cancel?**, choose **Cancel immediately (no refund)** or **Cancel at the end of the period** (the date is shown).

**4. Tell us why**

Choose a reason under **Please tell us why you're canceling** and add a comment. Both are required.

**5. Confirm**

Click **Confirm Cancelation**. To keep your account, click **Continue Birthday Club** instead.

![Cancel Account window with options to cancel immediately or at the end of the period, a reason list and a comment field](https://mintcdn.com/riiwards/mTvES1xpwmIHjJTD/images/modal-cancel-account.png?fit=max\&auto=format\&n=mTvES1xpwmIHjJTD\&q=85\&s=54507efdb11b20b65b4b3b774fefced6)

Cancel Account window

## What happens after you cancel

| Option | What happens |
| - | - |
| **Cancel at the end of the period** | Your plan stays active until the end of your billing period. The dashboard shows "Your paid plan ends on (date). Your Rewards Club then moves to the Free plan (up to 100 subscribers)." After that date your club continues on the [Free plan](https://help.riiwards.com/account/free-plan.md). |
| **Cancel immediately (no refund)** | Your club is deactivated right away and the unused part of your billing period is not refunded. Customers can no longer sign up or receive rewards. |

We keep your data for 90 days after deactivation, so you can still reactivate your account during that time.

> [!NOTE]
>
> If you also have SMS, the SMS subscription is canceled with your plan. To cancel only SMS, use **Cancel SMS Subscription** in **Account Settings > SMS Settings**. See [SMS billing](https://help.riiwards.com/sms/sms-billing.md).

## Change your mind before the period ends

If you scheduled a cancellation for the end of the period, the dashboard shows a reminder with a **Keep my plan** button. Click it to open billing and keep your current plan.

## Reactivate a canceled account

When your account is canceled, most features are locked and a banner at the bottom of the dashboard says: "Your account has been canceled. Click Upgrade Now to choose a plan and reactivate."

1. Click **Reactivate account** (or **Upgrade Now**).
2. Choose a plan and pay with Stripe.
3. Your rewards and customer list are active again.

## Related

> [card] [Subscription and billing](https://help.riiwards.com/account/subscription-and-billing.md)
>
> Your plan and payments.

> [card] [Free plan](https://help.riiwards.com/account/free-plan.md)
>
> What continues on the Free plan.


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