> ## Documentation Index
> Fetch the complete documentation index at: https://help.riiwards.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help, report an issue or leave a review

> Contact Riiwards support, report a problem from inside the dashboard, or leave a review of Rewards Club, and learn what details help us solve issues faster.

If something is not working or you have a question, the Riiwards support team is here to help. You can email us, report an issue from inside the dashboard, or tell us what you think with a review. This page explains each option and what to include so we can help quickly.

## Contact support

* In the left menu, click **Support** to open an email to [support@riiwards.com](mailto:support@riiwards.com).
* Click **Help Docu** to open this help center.

## Report an issue from the dashboard

The bottom of **Customers & Stats** and **Account Settings > Business Info** shows: "Enjoying Rewards Club? Tell us what you think, or let us know if something isn't working."

1. Click **Report an issue**.
2. Describe the problem (up to 2,000 characters).
3. Submit the report. It is emailed to our support team.

The Visit Tracker menu also has **Report an issue**, so staff can report problems from their phone.

> [!NOTE]
>
> To prevent spam, you can send up to 5 reports per hour.

## Leave a review

Click **Leave us a review** next to **Report an issue**.

* **Wix sites**: the Wix App Market review page opens, where you can rate the app.
* **Other websites**: a short form opens. Choose 1 to 5 stars and, if you like, add a comment of up to 1,000 characters. You can leave one review every 30 days.

## What to include when you contact us

To help us solve your issue faster, include:

* Your business name and your account email.
* Which page or menu item the problem is on, for example **Customize Rewards > Birthday Reward**.
* What you did, what you expected, and what happened instead.
* A screenshot, if you can.
* For customer questions (for example, a reward that did not arrive), the customer's email address and the reward type.

> [!TIP]
>
> Before you contact us about a missing reward email, open the customer in **Customers & Stats** and check their history. You can often see whether the email was sent and resend it. See [Customer history](https://help.riiwards.com/customers/customer-history.md).

## Related

> [card] [FAQ](https://help.riiwards.com/privacy/faq.md)
>
> Answers to common questions.

> [card] [Email deliverability](https://help.riiwards.com/privacy/email-deliverability.md)
>
> Why emails land in spam and how to fix it.


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