> ## Documentation Index
> Fetch the complete documentation index at: https://help.riiwards.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage client Rewards Clubs from the Agency Dashboard

> Agencies use the Agency Dashboard to find every client Rewards Club, open it, compare signups and rewards in Reports, and brand emails sent to clients.

An agency sets up and runs Rewards Clubs for several client businesses. With agency access, your dashboard becomes the **Agency Dashboard**: you see all your clients in one list, open any client's Rewards Club to configure it, and compare results across clients in one report. Clients can be on Wix or on any other website platform.

> [!NOTE]
>
> To get agency access or set up a new agency account, email [support@riiwards.com](mailto:support@riiwards.com). Each agency gets a unique affiliation code that links it to the businesses it manages.

## What changes in agency mode

The Agency Dashboard has extra items at the top of the left menu:

| Menu item | What it is for |
| - | - |
| **Businesses** | Search and open the Rewards Clubs your agency manages. |
| **Add New** | Create a Rewards Club for a new client. See [Add businesses](https://help.riiwards.com/agencies/add-businesses.md). |
| **Add Existing** | Link a business that already has a Rewards Club. See [Add businesses](https://help.riiwards.com/agencies/add-businesses.md). |
| **Reports** | Compare signups and rewards across your clients. |

The rest of the menu works the same as for a single business. See the [dashboard tour](https://help.riiwards.com/getting-started/dashboard-tour.md).

## Find a client

**1. Click Businesses**

The list shows the Rewards Clubs assigned to your agency.

**2. Search by name**

Type a business name, or part of it, in **Enter Name or Partial** and click **Search**. **Total** shows how many businesses match. Click **Clear** to see the full list again.

**3. Open the client's club**

Open a business from the list to work in its Rewards Club dashboard, just like the business owner would: set up rewards, change settings and review results.

## Compare clients in Reports

**Reports** shows one row per business, with the same search box as **Businesses**. For each business you see:

* **Signup Source**: how many customers joined from the Website, Facebook, Walk-ins and Import.
* **Rewards Sent**: Signup, Birthday, Anniversary and Monthly rewards, plus Newsletters.
* **Rewards redeemed** and **Customer reviews**.

## Agency settings and branding

Open **Account Settings** to review your agency details. Your agency information is used in emails:

* **Emails to your clients' customers** include your agency name, email address and physical address in the footer, with links to the Privacy Policy and Terms and Conditions.
* **Automated emails to your business clients**, for example when a Rewards Club is added to your agency, are sent using your account email.

Agency accounts also have a **Marketplace URL** field in Account Settings.

> [!TIP]
>
> When you send a test of a reward email with **Send Test Email**, agency accounts can tick **Agency:** to get a copy at the agency email as well as the business email.

> [!NOTE]
>
> Need custom Privacy Policy or Terms links in customer emails? Contact [support@riiwards.com](mailto:support@riiwards.com).

## Related

> [card] [Add businesses](https://help.riiwards.com/agencies/add-businesses.md)
>
> Add new or existing clients.

> [card] [Set up outside Wix](https://help.riiwards.com/getting-started/set-up-outside-wix.md)
>
> Rewards Club on any website.

> [card] [Edit reward emails](https://help.riiwards.com/rewards/edit-reward-emails.md)
>
> Preview and send test emails.


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