> ## Documentation Index
> Fetch the complete documentation index at: https://help.riiwards.com/llms.txt
> Use this file to discover all available pages before exploring further.

# See a customer's history and resend rewards

> Open a member's Customer History to see their profile and every email sent, resend a reward, confirm a visit, change their email or unsubscribe them.

The **Customer History** window shows everything about one Rewards Club member: their profile, their status and every email they received from your club. It is also where you fix most customer problems, such as a reward that never arrived or a mistyped email address.

To open it, go to [Customers & Stats](https://help.riiwards.com/customers/customers-and-stats.md) and click a customer in the **Customer List**. Use the search box first if you have many customers.

![Customer History window with profile details, Subscribed badge and the Recent Activity table](https://mintcdn.com/riiwards/mTvES1xpwmIHjJTD/images/modal-customer-history.png?fit=max\&auto=format\&n=mTvES1xpwmIHjJTD\&q=85\&s=b41916c7a6e42d86a331bdc1e0a8d005)

Customer History for one member

## Profile

The top of the window shows what the customer shared when they joined:

| Field | What it shows |
| - | - |
| **Email** | The address rewards are sent to. |
| **Name** | The customer's name, if they entered one. |
| **Joined** | The signup date and the signup source code (for example `via WS`). See [signup source codes](https://help.riiwards.com/customers/customers-and-stats.md#signup-source-src-codes). |
| **Phone** | The phone number, with a green icon when the customer subscribed to SMS. |
| **Gender / Age** | Shown when you collect demographics. |
| **Birthday** | Month and day, plus the anniversary date if the customer entered one. |
| **Country** | Shown when known. |

## Status badges

Badges under the profile tell you at a glance whether the customer can receive your emails:

| Badge | Meaning |
| - | - |
| **Subscribed** | The customer receives your emails. |
| **Unsubscribed** | The customer no longer receives emails from you. |
| **Verification pending** | The customer has not clicked the verification link yet. Rewards are only sent to verified addresses. |
| **Delivery issue** | An email to this address bounced. Hover over the badge to see the date. |
| **Pending email change** | A new address is waiting for the customer to verify it. |

## Recent activity

The **Recent Activity** table lists the emails sent to this customer, such as rewards, verification and welcome messages, and newsletters.

| Column | What it shows |
| - | - |
| **Email** | The subject and the reward text. |
| **Type** | For example Birthday Reward or Monthly Reward. |
| **Sent** | The date the email was sent. |
| **Expires** | The last day the reward can be used. |
| **Status** | **Sent**, **Opened on** a date, **Redeemed on** a date, **Checked in** on a date, **Expired**, **Verified**, or **Email could not be delivered**. When a visit was confirmed, the status adds "visit confirmed". |
| **Action** | **Resend** or **Confirm visit** when available. |

## Resend a reward

Use **Resend** when a customer says they did not get a reward email.

**1. Find the reward**

In **Recent Activity**, find the reward the customer is missing.

**2. Click Resend**

The same email is sent again. A counter such as **1/2** shows how many times you resent it.

**Resend** appears only for signup, birthday, anniversary and monthly rewards that are not redeemed, not expired and sent to a subscribed, verified customer. Each reward can be resent up to 2 times.

> [!TIP]
>
> Before you resend, check the email address for typos and ask the customer to look in their spam, junk and promotions folders. See [Help your emails reach the inbox](https://help.riiwards.com/privacy/email-deliverability.md).

## Confirm a visit

If you turned on **Confirm Visits with Visit Tracker** in [Rewards Options](https://help.riiwards.com/rewards/rewards-options.md), a **Confirm visit** button appears next to rewards the customer redeemed or checked in for but whose visit is not confirmed yet. Click it to confirm the customer visited. You can also confirm visits at the counter with the [Visit Tracker](https://help.riiwards.com/visit-tracker/confirm-visits.md).

## Change a customer's email

**1. Click Change Email**

A **Change email address** field opens.

**2. Enter the new address**

Type the correct email and click **Send verification**.

**3. Wait for the customer to verify**

We email the new address a verification link. The current address keeps receiving rewards until the new one is verified.

While the change is waiting, the profile shows a note with the new address and a **cancel** link. Click **cancel** to stop the change.

## Unsubscribe a customer

Click **Unsubscribe** when a customer asks to stop receiving your emails. The message "Unsubscribed. Refresh the list to see changes." confirms it. To fully delete a customer's data, see [Privacy and consent](https://help.riiwards.com/privacy/gdpr-and-consent.md).

## Related

> [card] [Customers and stats](https://help.riiwards.com/customers/customers-and-stats.md)
>
> Search your customer list.

> [card] [Help your emails reach the inbox](https://help.riiwards.com/privacy/email-deliverability.md)
>
> Troubleshoot a missing reward email.

> [card] [Confirm visits](https://help.riiwards.com/visit-tracker/confirm-visits.md)
>
> Confirm visits at the counter.

> [card] [Privacy and consent](https://help.riiwards.com/privacy/gdpr-and-consent.md)
>
> Handle data and deletion requests.


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