# Riiwards

> Riiwards documentation: grow customer lists from every source and drive repeat visits with automated loyalty rewards.

- [Rewards Club help center](https://help.riiwards.com/index.md): Guides for Rewards Club by Riiwards: set up automated birthday and loyalty rewards, grow your customer list, send newsletters and texts, and track results.
- [How Rewards Club works](https://help.riiwards.com/getting-started/how-it-works.md): See how Rewards Club signs up customers, sends automatic birthday, signup, anniversary, monthly and check-in rewards, and tracks every redemption for you.
- [Set up Rewards Club on your Wix site](https://help.riiwards.com/getting-started/set-up-on-wix.md): Add the Rewards Club app to your Wix website, place the signup form, set up your first rewards and test the club before you invite customers.
- [Create a Rewards Club account for any website](https://help.riiwards.com/getting-started/set-up-outside-wix.md): Create a free Rewards Club account without Wix: complete the four-step signup wizard, verify your email and add the signup form to your website.
- [Tour of the Rewards Club dashboard](https://help.riiwards.com/getting-started/dashboard-tour.md): A guided tour of every item in the Rewards Club dashboard menu, what each one does, and what locked or greyed-out menu items mean for your plan.
- [Rewards Club plans and the features they include](https://help.riiwards.com/getting-started/plans-and-features.md): Compare the Free, Starter, Marketing+ and Loyalty+ plans, see which features each one unlocks, and learn how to find current pricing and upgrade.
- [Test your club quickly with Test Mode](https://help.riiwards.com/getting-started/test-mode.md): Use the Test Mode switch to receive signup and birthday reward emails right away and relax redemption limits while you test your Rewards Club setup.
- [Set up and manage your automated rewards](https://help.riiwards.com/rewards/overview.md): See every automated reward in Rewards Club on one page: signup, birthday, check-in, anniversary and monthly rewards, their status, and where to edit each one.
- [Set up the signup reward and welcome emails](https://help.riiwards.com/rewards/signup-reward.md): Thank new members with a signup reward, and customize the welcome and verification emails Rewards Club sends when someone joins your club.
- [Send customers a reward before their birthday](https://help.riiwards.com/rewards/birthday-reward.md): Set up the birthday reward email: what the reward is, how many days before the birthday it is sent, how long it stays valid, and how the email looks.
- [Celebrate customer anniversaries with a reward](https://help.riiwards.com/rewards/anniversary-reward.md): Send an anniversary reward email ahead of each customer's anniversary. Learn how the date is collected and how to set timing, expiry and email content.
- [Create monthly rewards for holidays and seasons](https://help.riiwards.com/rewards/monthly-rewards.md): Run a different reward each month, such as a holiday or seasonal offer. Set send and expire dates, turn months on or off, and track sends, opens and redemptions.
- [Reward repeat visits with check-in rewards](https://help.riiwards.com/rewards/check-in-rewards.md): Set up check-in rewards, a digital punch card for in-person visits. Define rewards for visits 1 to 10 and milestones 25, 50 and 100, and learn how visits are counted.
- [Edit reward email text, images and promo codes](https://help.riiwards.com/rewards/edit-reward-emails.md): A field-by-field guide to the reward email editor: reward box text, promo codes, colors, subject, banner images, placeholders, preview and test emails.
- [Control redemptions with Rewards Options](https://help.riiwards.com/rewards/rewards-options.md): Configure customer feedback, one-time use of rewards, the minimum time between redemptions, visit confirmation and amount spent tracking for in-person visits.
- [Edit the terms and conditions in reward emails](https://help.riiwards.com/rewards/terms-and-conditions.md): Customize the small print added to every reward email, up to 300 characters. Learn how the ONLINE ORDER link works and when the default text is restored.
- [How customers redeem rewards in store and online](https://help.riiwards.com/rewards/how-redemption-works.md): Understand how Rewards Club rewards are redeemed in person with the Redeem button and Visit Tracker, or online with a promo code in your store's checkout.
- [Sign up customers with QR codes, Smart Links and SMS](https://help.riiwards.com/grow/sign-up-customers.md): Share your Rewards Club QR codes, Smart Link and SMS keyword on posters, receipts and social media so customers can join from any phone or computer.
- [Add the Rewards Club signup form to your website](https://help.riiwards.com/grow/website-signup-form.md): Customize the Rewards Club signup form (widget) and add it to your Wix site or any other website with the embed code, colors, position and animation options.
- [Invite your Wix contacts to join your Rewards Club](https://help.riiwards.com/grow/import-wix-contacts.md): Turn on Import Wix Contacts to email your existing Wix contacts an invitation to join, edit the invitation, and track who was invited and who joined.
- [What customers see when they join your Rewards Club](https://help.riiwards.com/grow/customer-signup-experience.md): Follow the Rewards Club signup from your customer's side: the email and birthday form, optional details, email verification and the text-to-join flow by SMS.
- [Create, schedule and send email newsletters](https://help.riiwards.com/marketing/newsletters.md): Write a newsletter to your Rewards Club members, preview and test it, then send it now or schedule it, and reuse past newsletters as templates.
- [Send a Flash Sale text message to your SMS subscribers](https://help.riiwards.com/marketing/flash-sales.md): Write, test, approve and send or schedule a Flash Sale text to your SMS subscribers, choose who receives it, and review costs and delivery in the history.
- [Set up SMS for text-to-join and reward reminders](https://help.riiwards.com/sms/set-up-sms.md): Activate SMS for your Rewards Club to get a toll-free number, let customers join by text and send reward expiration reminders and Flash Sales.
- [Manage SMS name, sending hours and signup reminders](https://help.riiwards.com/sms/sms-settings.md): Turn SMS signup on or off, set your SMS business name, sending hours and reminder timing, check usage, and cancel your SMS subscription if needed.
- [Customize the text messages customers receive](https://help.riiwards.com/sms/customize-sms-messages.md): Edit the signup, reminder, confirmation and Flash Sale texts your Rewards Club sends, test them on your phone, and keep each message within billing limits.
- [How SMS billing works: plans, top-ups and Flash Sales](https://help.riiwards.com/sms/sms-billing.md): Understand how your SMS Plan, included texts, automatic top-ups, message length and Flash Sale charges are billed, and where to see your SMS billing history.
- [View your customers and club stats](https://help.riiwards.com/customers/customers-and-stats.md): Find any Rewards Club member, see where they signed up, and track customers, rewards sent and redemptions on the Customers & Stats page.
- [See a customer's history and resend rewards](https://help.riiwards.com/customers/customer-history.md): Open a member's Customer History to see their profile and every email sent, resend a reward, confirm a visit, change their email or unsubscribe them.
- [Download your customer list as a CSV file](https://help.riiwards.com/customers/download-customer-list.md): Export your Rewards Club members to a CSV file you can open in Excel or Google Sheets, and learn what each column in the download contains.
- [Track which rewards your customers redeemed](https://help.riiwards.com/customers/redemptions.md): Use the Redemptions page to see each reward a customer redeemed in person, when they redeemed it, the reward type and the reward code.
- [Collect customer feedback and read reviews](https://help.riiwards.com/customers/customer-reviews-and-feedback.md): Turn on Get Customer Feedback so customers can rate you from their reward emails, then read every star rating and comment on the Customer Reviews page.
- [Use the Visit Tracker at your counter](https://help.riiwards.com/visit-tracker/overview.md): The Visit Tracker is a phone-friendly dashboard for your staff to confirm visits, redeem promo codes and check reward stats right at the counter.
- [Confirm customer visits and redeem promo codes](https://help.riiwards.com/visit-tracker/confirm-visits.md): Confirm in-person visits with the 3-digit reward code, record the amount spent, and redeem 8-digit promo codes in the Visit Tracker at your counter.
- [Read Visit Tracker reports on signups and redemptions](https://help.riiwards.com/visit-tracker/reports.md): Understand the Visit Tracker reports: loyal customers, signups by source, rewards sent with open rates, redemption summaries and the downloadable redemptions list.
- [Update your business information and login details](https://help.riiwards.com/account/business-info.md): Edit your business name, website, address, category, contact emails and phone numbers in Account Settings, and change your dashboard password.
- [Customize your club name, language, branding and links](https://help.riiwards.com/account/customize-club.md): Set your club name and customer language, collect demographics, choose how rewards are redeemed, and add your logo, hero image and social links to emails.
- [Manage your Rewards Club subscription and billing](https://help.riiwards.com/account/subscription-and-billing.md): See your current plan, subscriber count and next bill in My Subscription, upgrade through secure Stripe checkout, and update payment details or invoices.
- [Free plan limits and what happens at 100 subscribers](https://help.riiwards.com/account/free-plan.md): Learn what the Rewards Club Free plan includes, how the 100-subscriber limit and 7-day grace period work, and what the Free plan banners mean.
- [Cancel or reactivate your Rewards Club account](https://help.riiwards.com/account/cancel-account.md): Cancel your Rewards Club account immediately or at the end of your billing period, understand what happens to your data, and reactivate if you change your mind.
- [Get help, report an issue or leave a review](https://help.riiwards.com/account/get-help.md): Contact Riiwards support, report a problem from inside the dashboard, or leave a review of Rewards Club, and learn what details help us solve issues faster.
- [Manage client Rewards Clubs from the Agency Dashboard](https://help.riiwards.com/agencies/agency-dashboard.md): Agencies use the Agency Dashboard to find every client Rewards Club, open it, compare signups and rewards in Reports, and brand emails sent to clients.
- [Add new and existing businesses to your agency](https://help.riiwards.com/agencies/add-businesses.md): Create a Rewards Club for a new client with Add New, link a business that already has one with Add Existing, and choose a setup for multi-location clients.
- [Handle customer consent, corrections and deletions](https://help.riiwards.com/privacy/gdpr-and-consent.md): How Rewards Club collects consent at signup, lets customers unsubscribe, and how you handle GDPR requests to correct or delete a customer's data.
- [Fix missing reward emails and improve delivery](https://help.riiwards.com/privacy/email-deliverability.md): Troubleshoot when a customer didn't get a reward email, and make sure Rewards Club notifications reach your own inbox instead of spam or junk.
- [Rewards Club frequently asked questions](https://help.riiwards.com/privacy/faq.md): Quick answers about Rewards Club: birthdays without a birth year, supported languages and browsers, multiple locations, removing the app and missing rewards.


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