> ## Documentation Index
> Fetch the complete documentation index at: https://help.riiwards.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create, schedule and send email newsletters

> Write a newsletter to your Rewards Club members, preview and test it, then send it now or schedule it, and reuse past newsletters as templates.

Newsletters let you email all your Rewards Club members at once, for example to announce new products, events or a seasonal offer. You write the newsletter in the same email editor you use for rewards, save it, and then send it right away or schedule it for later. This page covers creating, testing, sending and reusing newsletters.

In your dashboard, click **Send Newsletter** in the left menu.

![Send Newsletter page with Send Now and Schedule buttons, newsletter history and the newsletter editor](https://mintcdn.com/riiwards/mTvES1xpwmIHjJTD/images/newsletter.png?fit=max\&auto=format\&n=mTvES1xpwmIHjJTD\&q=85\&s=999bc793ef4242f600389e27f5818142)

Send Newsletter: Send or Schedule and Newsletter History on the left, the editor on the right

> [!NOTE]
>
> Newsletters are included in the Marketing+ plan and higher, with up to 5 newsletters per month. The Free plan includes 1 newsletter per month. If your plan does not include newsletters, clicking **Send Newsletter** shows an upgrade message. The number you have left is shown at the top of the page, for example "(5 newsletters remaining this month)". Newsletters go out one at a time.

## Create a newsletter

**1. Enter a subject**

Type the subject line in **Subject**. This is what members see in their inbox.

**2. Edit the content**

Click the text in the editor to change it. Use the toolbar to format text, add links and change fonts and colors. Click the image to replace it. See [Edit reward emails](https://help.riiwards.com/rewards/edit-reward-emails.md) for the editor tools, images and placeholders like `|first_name|`.

**3. Save**

Click **Save** at the top of the page. Click **Discard** to throw away unsaved changes.

Two links above the editor help you start over:

* **Reset default** restores the default newsletter template.
* **Clear** empties the editor so you can start from scratch.

The default header image is your **Hero Image** from [Customize Club](https://help.riiwards.com/account/customize-club.md). Your business name, address and an unsubscribe link are added to the bottom of every newsletter automatically.

## Preview and test

* Click **Preview** to see the newsletter as members will see it.
* Click **Send Test Email** to send a copy to your business email or another address. Check it on your phone and computer before sending.

## Send now or schedule

> [!WARNING]
>
> Save the newsletter before sending. While you have unsaved changes, **Send Now** and **Schedule** are locked and the page shows "Save the Newsletter before sending".

> [tab] Send now
>
> Click **Send Now**. The newsletter starts going out to your subscribed members right away.

> [tab] Schedule
>
> 1. Click **Schedule**.
> 2. In **Schedule Newsletter**, pick the **Date** and the **Time** (whole hours, 12:00 PM by default).
> 3. Click **Schedule**.
>
> The earliest time you can pick is the next full hour that is at least 15 minutes away. The scheduled date appears at the top of the page as **Scheduled:** followed by the date.

To stop a scheduled newsletter, click **Cancel Schedule**.

While a newsletter is going out, the status shows "In Progress". When it finishes, you receive an email saying "Your newsletter has been sent". If something goes wrong, you get "Your newsletter could not be sent" and our support team is copied so we can help.

## Reuse a past newsletter

**Newsletter History** lists the newsletters you sent, newest first, with the date and subject.

* Click a newsletter to see what was sent and to load it into the editor as a template. Then change what you need, save and send.
* Click the refresh icon to update the list, and **Load more** to see older ones.

> [!TIP]
>
> Keep one well-designed newsletter as your template. Reusing it from history keeps your emails consistent and saves time.

## Who receives your newsletter

Newsletters go to members who are verified and subscribed. Members who unsubscribed do not receive them. You can see how many newsletters were sent in the **NL** column of the Activity table on [Customers & Stats](https://help.riiwards.com/customers/customers-and-stats.md).

## Related

> [card] [Edit reward emails](https://help.riiwards.com/rewards/edit-reward-emails.md)
>
> Editor tools, images and placeholders.

> [card] [Flash sales](https://help.riiwards.com/marketing/flash-sales.md)
>
> Send a limited-time offer by text message.

> [card] [Customize club](https://help.riiwards.com/account/customize-club.md)
>
> Set your logo, hero image and social links.

> [card] [Email deliverability](https://help.riiwards.com/privacy/email-deliverability.md)
>
> Help your emails reach the inbox.


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