> ## Documentation Index
> Fetch the complete documentation index at: https://help.riiwards.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Rewards Club frequently asked questions

> Quick answers about Rewards Club: birthdays without a birth year, supported languages and browsers, multiple locations, removing the app and missing rewards.

Quick answers to the questions business owners ask most about Rewards Club. If your question isn't here, email [support@riiwards.com](mailto:support@riiwards.com).

> [accordion] Why doesn't Rewards Club ask for the year of birth?
>
> Rewards Club only needs the month and day to send a birthday reward every year. A full date of birth is sensitive personal information that many customers prefer not to share, and there is no business need to store it. Collecting less data protects your customers' privacy and makes them more likely to join.
>
> If you want to know your customers' ages, turn on **Collect demographics** in [Customize Club](https://help.riiwards.com/account/customize-club.md). Customers can then choose an age group (for example 20+ or 30+) instead of a birth year.

> [accordion] Which languages can my customers see?
>
> Your customer-facing emails and signup form can be in English, Spanish, French, Portuguese, German, Italian or Dutch. Choose the language in **Account Settings > Customize Club > Customer Language**. Switching resets your reward descriptions, signup form text and terms to the defaults for the new language, so review them afterwards. See [Customize your club](https://help.riiwards.com/account/customize-club.md).

> [accordion] Which browser should I use?
>
> Use Google Chrome for your Rewards Club dashboard. **Customize Widget** (the signup form for non-Wix websites) only works in Chrome. Make sure your browser does not block pop-ups, because some features open in a new tab, such as the [Visit Tracker](https://help.riiwards.com/visit-tracker/overview.md).

> [accordion] Can I use Rewards Club without Wix?
>
> Yes. Rewards Club works with any website, and even without one. See [Set up Rewards Club outside Wix](https://help.riiwards.com/getting-started/set-up-outside-wix.md).

> [accordion] I have several locations. How should I set up Rewards Club?
>
> You can run one Rewards Club for all locations, a separate Rewards Club for each location, or one Rewards Club that tracks redemptions and reviews by location. For the last option, contact [support@riiwards.com](mailto:support@riiwards.com). Details are in [Add businesses](https://help.riiwards.com/agencies/add-businesses.md#clients-with-several-locations).

> [accordion] A customer says they didn't get their reward. What should I do?
>
> Open the customer in [Customer History](https://help.riiwards.com/customers/customer-history.md) and check their email address, verification status and subscription status. Then use **Resend** if needed. The full checklist is in [Fix missing reward emails](https://help.riiwards.com/privacy/email-deliverability.md).

> [accordion] If I edit a reward, does it change emails already sent?
>
> No. Your changes apply to reward emails sent after you save. Emails customers already received stay as they were. Use **Preview** and **Send Test Email** to check a reward before you save it. See [Edit reward emails](https://help.riiwards.com/rewards/edit-reward-emails.md).

> [accordion] Can my customers redeem a reward more than once?
>
> Not if you turn on **Enforce One-Time Use** in [Rewards Options](https://help.riiwards.com/rewards/rewards-options.md). Reward emails then show a redeem button that works only once. This setting is for in-person redemptions.

> [accordion] Do you sell or share my customers' emails?
>
> No. Riiwards doesn't sell or share the emails of customers who join your Rewards Club, except as needed to deliver the service. See [Privacy and consent](https://help.riiwards.com/privacy/gdpr-and-consent.md).

> [accordion] How do I remove the Rewards Club app from my Wix site?
>
> 1. Delete the app from your site in the Wix Editor. Wix explains how in [Deleting apps](https://support.wix.com/en/article/deleting-apps).
> 2. If you pay for Rewards Club through Wix, cancel that subscription in Wix as well.
> 3. Your customers joined for your Rewards Club only, so delete the Rewards Club members from your Wix Contacts. See [Privacy and consent](https://help.riiwards.com/privacy/gdpr-and-consent.md).
>
> Once the app is removed, automated reward emails stop. Customers who already received a reward may still expect to use it. Your customer list is kept, so if you add the app back you get your customers back. To have your customer list deleted, email [support@riiwards.com](mailto:support@riiwards.com).

> [accordion] What happens when my Free plan reaches 100 subscribers?
>
> See [Free plan limits](https://help.riiwards.com/account/free-plan.md) for what happens and how to keep signups open.

## Related

> [card] [Get help](https://help.riiwards.com/account/get-help.md)
>
> Contact support or report an issue.

> [card] [How Rewards Club works](https://help.riiwards.com/getting-started/how-it-works.md)
>
> The basics of rewards and signups.


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