> ## Documentation Index
> Fetch the complete documentation index at: https://help.riiwards.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reward repeat visits with check-in rewards

> Set up check-in rewards, a digital punch card for in-person visits. Define rewards for visits 1 to 10 and milestones 25, 50 and 100, and learn how visits are counted.

Check-In Rewards work like a digital punch card for customers who visit you in person. Every recorded visit moves the customer one step through a 10-visit cycle, and you decide which visits earn a reward. You can also add big milestone rewards for the 25th, 50th and 100th visit.

> [!NOTE]
>
> Check-In Rewards are available on the Loyalty+ plan or higher, and only for businesses where customers redeem rewards in person. If your club is set to online redemption only, the Check-In card is hidden. You can change this in [Customize Club](https://help.riiwards.com/account/customize-club.md).

In your dashboard, click **Customize Rewards**, then click **Edit** on the **Check-In Rewards (for In-Person Visits)** card.

![Check-In Rewards editor showing the Customize Reward Cycle with numbered visit fields, Promo Code, Expires After and the email preview](https://mintcdn.com/riiwards/mTvES1xpwmIHjJTD/images/reward-checkin-edit.png?fit=max\&auto=format\&n=mTvES1xpwmIHjJTD\&q=85\&s=cee921cc3054c5b892334f8006443b30)

The Check-In Rewards editor with the reward cycle on the left

## How visits are counted

1. A customer joins your club and receives their signup reward.
2. When they visit and redeem a reward, or tap **Check in When Staff Present** in a check-in email while your staff is present, the visit is recorded.
3. Each recorded visit triggers the next check-in email, which tells the customer how many visits they are away from their next reward (for example, "You are only 2 visits away from the following reward").
4. Redeeming other rewards, such as the birthday reward, also counts as a visit.
5. After the 10th visit, the cycle starts again. Milestone rewards are based on the total number of visits.

## Set up the reward cycle

**1. Choose which visits earn a reward**

Under **Customize Reward Cycle**, each circle (1 to 10) is a visit. Type a reward in the field next to a visit, up to 160 characters. Leave a field blank for visits that should not earn a reward. The customer still receives a check-in email that keeps them moving through the cycle.

**2. Add milestone rewards (optional)**

Under **Milestone Rewards**, enter rewards for the 25th, 50th and 100th visit. Generous milestones give frequent customers a strong reason to keep coming back.

**3. Set a promo code and expiry**

Optionally enter a **Promo Code**. In **Expires After**, choose how many days a reward stays valid after the customer checks in.

**4. Edit the email**

Set the reward box colors and edit the subject, banner image and text on the right.

**5. Turn it on and save**

Turn on the toggle next to **Check-In Rewards** and click **Save**.

> [!TIP]
>
> You do not need a reward for every visit. A common setup is a small reward on the 3rd and 5th visit and a bigger one on the 10th.

## Settings that affect check-ins

These settings are on the [Rewards Options](https://help.riiwards.com/rewards/rewards-options.md) page:

| Setting | Effect on check-ins |
| - | - |
| **Minimum Time Between Reward Redemptions** | Customers can only check in or redeem once within this number of hours. The next check-in email is also delayed by the same amount, to match your customers' typical return cycle. |
| **Confirm Visits with Visit Tracker** | The next check-in email is only sent after your staff confirms the visit in the [Visit Tracker](https://help.riiwards.com/visit-tracker/confirm-visits.md). |
| **Enter Amount Spent per In-Person Visit** | Staff can record how much the customer spent when confirming a visit. |

> [!NOTE]
>
> Check-in rewards always use one-time use, so each check-in or reward can only be used once.

## Related

> [card] [Rewards Options](https://help.riiwards.com/rewards/rewards-options.md)
>
> Redemption timing and visit confirmation.

> [card] [Confirm visits](https://help.riiwards.com/visit-tracker/confirm-visits.md)
>
> Confirm visits and record amounts in the Visit Tracker.

> [card] [How redemption works](https://help.riiwards.com/rewards/how-redemption-works.md)
>
> What happens when a customer taps Redeem.

> [card] [Edit reward emails](https://help.riiwards.com/rewards/edit-reward-emails.md)
>
> Every field and button in the email editor.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.