> ## Documentation Index
> Fetch the complete documentation index at: https://help.riiwards.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How customers redeem rewards in store and online

> Understand how Rewards Club rewards are redeemed in person with the Redeem button and Visit Tracker, or online with a promo code in your store's checkout.

How customers use their rewards depends on where they shop with you. Rewards Club handles redemption for in-person visits, while your online store's checkout handles redemption for online orders. You choose which applies to your business, in person, online or both, under **Account Settings > Customize Club > How will customer redeem rewards?**.

## Choose your redemption type

**1. Open Customize Club**

Click **Account Settings** in the left menu, then the **Customize Club** tab.

**2. Select how customers redeem**

Under **How will customer redeem rewards?**, select **In our business premises**, **In our online store**, or both. If you select the online store, enter its web address. At least one option must be selected.

**3. Save and refresh**

Click **Save**, then refresh your browser so the dashboard updates to match the new setting.

![Customize Club tab with the How will customer redeem rewards options In our business premises and In our online store](https://mintcdn.com/riiwards/mTvES1xpwmIHjJTD/images/settings-customize-club.png?fit=max\&auto=format\&n=mTvES1xpwmIHjJTD\&q=85\&s=bc66cef7d4bdf1db4536e2642544f724)

Choosing how customers redeem rewards in Customize Club

## Redeeming in person

### With one-time use turned on

When **Enforce One-Time Use** is on in [Rewards Options](https://help.riiwards.com/rewards/rewards-options.md), each reward email includes a button such as **Redeem When Staff Present**.

1. The customer shows the reward email on their phone at your counter.
2. With your staff watching, they tap the Redeem button.
3. Rewards Club records the redemption and the visit. The same reward cannot be redeemed again, and expired rewards cannot be redeemed.

Rewards Club does not check the identity of the person showing the email. For everyday rewards, redeeming in front of staff is quick and easy. For higher-value rewards, such as a free birthday meal, you may want staff to check ID as well.

The [Minimum Time Between Reward Redemptions](https://help.riiwards.com/rewards/rewards-options.md) setting stops customers from redeeming several rewards in one visit.

### With one-time use turned off

Customers show the reward email on their phone or as a printout. Staff check the expiry date in the email and apply the reward. Redemptions are not tracked by Rewards Club in this case.

### Using the Visit Tracker

Staff can also use the [Visit Tracker](https://help.riiwards.com/visit-tracker/overview.md) on a phone or tablet to confirm visits and redeem promo codes, and to see recent redemptions. See [Confirm visits](https://help.riiwards.com/visit-tracker/confirm-visits.md).

## Redeeming online

For online stores, online ordering and online bookings, customers enter a promo code at checkout.

**1. Add a promo code to each reward**

Open each reward in [Customize Rewards](https://help.riiwards.com/rewards/overview.md) and enter a **Promo Code**. A promo code is required for every reward when you redeem online.

**2. Create the same code in your online store**

Set up the exact same code, with the discount it should give, in your online store's coupon or discount settings.

**3. Let your store handle limits**

All customers receive the same code for a reward. Limits such as one use per customer or an end date must be set in your online store.

> [!WARNING]
>
> If you limit promo codes to one-time use per customer in your online store, update the code at least once a year.

## See your redemptions

Redemptions recorded by Rewards Club appear on the [Redemptions](https://help.riiwards.com/customers/redemptions.md) page in your dashboard and in the Visit Tracker's [reports](https://help.riiwards.com/visit-tracker/reports.md). Online redemptions are tracked by your online store.

## Related

> [card] [Rewards Options](https://help.riiwards.com/rewards/rewards-options.md)
>
> Turn on one-time use and set redemption limits.

> [card] [Redemptions](https://help.riiwards.com/customers/redemptions.md)
>
> See every recorded redemption.

> [card] [Customize Club](https://help.riiwards.com/account/customize-club.md)
>
> Change your redemption type and online store link.

> [card] [Visit Tracker](https://help.riiwards.com/visit-tracker/overview.md)
>
> Confirm visits and redeem codes at your counter.


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