> ## Documentation Index
> Fetch the complete documentation index at: https://help.riiwards.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage SMS name, sending hours and signup reminders

> Turn SMS signup on or off, set your SMS business name, sending hours and reminder timing, check usage, and cancel your SMS subscription if needed.

Once SMS is active, **SMS Settings** is where you control how and when Rewards Club texts your customers. You set the name customers see, the hours texts may be sent, how soon signup reminders go out, your SMS plan, and you can check usage and billing. This page explains every setting on the tab.

In your dashboard, click **Account Settings** in the left menu, then the **SMS Settings** tab. If you haven't activated SMS yet, see [Set up SMS](https://help.riiwards.com/sms/set-up-sms.md).

![SMS Settings tab with status switch, SMS business name, sending hours, signup reminders, SMS plan and usage](https://mintcdn.com/riiwards/mTvES1xpwmIHjJTD/images/settings-sms.png?fit=max\&auto=format\&n=mTvES1xpwmIHjJTD\&q=85\&s=4c936b30ae7b3b70321827f6024d96ed)

The SMS Settings tab for an active SMS subscription

## Status: turn SMS signup on or off

The **Status** switch at the top turns SMS signup on or off.

When you turn it off, the **Pause SMS signup?** window explains what happens: customers can no longer join your Rewards Club by SMS, and reward expiration reminders stop. Your SMS plan and billing remain active. Click **Pause SMS** to confirm or **Keep SMS** to leave it on.

> [!NOTE]
>
> Pausing is not cancelling. You keep your number and can turn SMS signup back on at any time.

## Name, Hours & Reminders

### SMS Business Name

The name customers see in your texts. It replaces `|name|` in every SMS message. Use up to 25 characters and keep it short to save characters. If you leave it blank, your Business Name is used. Click **Save** next to the field.

### SMS Sending Hours

Choose your time zone, then the earliest (**from**) and latest (**to**) time texts may be sent, in 30-minute steps. Click **Save**.

Flash Sales and signup reminders are only sent during these hours in the selected time zone. The latest time must be after the earliest time.

> [!TIP]
>
> If texts were held back because they fell outside your hours, a banner tells you how many texts were not sent and since when. Click **Change hours** to widen your hours or **Dismiss** to hide the banner.

### Signup Reminders Sent After

How long to wait before reminding a customer who started signing up by text but did not finish the form or did not verify their email. Options: 2, 5, 10, 15, 30 or 60 minutes, 2 or 4 hours, or **No reminder**. The default is 15 minutes.

Customers may receive up to 2 reminders, only during your SMS Sending Hours. Reminders count toward your SMS Plan.

## SMS Plan (per period)

Your SMS Plan covers automated texts for signup and reward expiration reminders. Flash Sales are charged separately when sent.

* **Included SMS**: how many texts your plan includes each billing period.
* **Automatic top-ups (50 SMS each)**: how many extra 50-SMS bundles can be added automatically when your included SMS run out. Choose **None** for no automatic top-ups.

See [SMS billing](https://help.riiwards.com/sms/sms-billing.md) for how plan changes and top-ups are charged.

## Usage & Billing Info

| Field | What it shows |
| - | - |
| **SMS Number** | Your Rewards Club toll-free number. |
| **SMS Usage (this period)** | Texts used out of your included SMS (and top-ups, if any). |
| **Current Billing Period** | Start and end date of the current period. |
| **Next Billing Date** | When your SMS plan renews. |

Click **View billing history.** to see the last 12 months of SMS charges.

## Cancel your SMS subscription

Click **Cancel SMS Subscription** at the top of the tab, then **Confirm Cancelation**.

> [!WARNING]
>
> If you cancel SMS, customers can no longer sign up by SMS and they stop receiving reward expiration reminders. Your toll-free SMS number is **permanently canceled and cannot be restored**. Cancellation takes effect immediately, with no refund. Any printed SMS QR codes stop working.

If you only want to stop for a while, use the **Status** switch to pause SMS signup instead.

## Payment problems

If your SMS plan payment fails, a banner says "Your SMS plan payment failed." SMS keeps working until the date shown. Click **Update your card in Manage Billing** before then. If the payment still hasn't gone through when the grace period ends, SMS stops, your SMS plan is cancelled and your SMS number is released.

## Related

> [card] [SMS billing](https://help.riiwards.com/sms/sms-billing.md)
>
> Included SMS, top-ups and Flash Sale charges.

> [card] [Customize SMS messages](https://help.riiwards.com/sms/customize-sms-messages.md)
>
> Edit the texts customers receive.

> [card] [Flash sales](https://help.riiwards.com/marketing/flash-sales.md)
>
> Send a promotion by text.

> [card] [Sign up customers](https://help.riiwards.com/grow/sign-up-customers.md)
>
> Get your SMS QR code and Smart Link.


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