Skip to main content
You can cancel your Rewards Club subscription at any time from Account Settings. You choose whether the cancellation happens right away or at the end of your current billing period. This page explains both options, what happens to your club and data, and how to reactivate.
Moving your website or changing platforms? You do not need to cancel. Contact support@riiwards.com and we will help you move your club and customer data.

​
Cancel your account

1

Open My Subscription

Click Account Settings in the left menu, then the My Subscription tab.
2

Click Cancel Account

The Cancel Account window opens.
3

Choose when to cancel

Under When do you want to cancel?, choose Cancel immediately (no refund) or Cancel at the end of the period (the date is shown).
4

Tell us why

Choose a reason under Please tell us why you’re canceling and add a comment. Both are required.
5

Confirm

Click Confirm Cancelation. To keep your account, click Continue Birthday Club instead.
Cancel Account window with options to cancel immediately or at the end of the period, a reason list and a comment field

Cancel Account window

​
What happens after you cancel

We keep your data for 90 days after deactivation, so you can still reactivate your account during that time.
If you also have SMS, the SMS subscription is canceled with your plan. To cancel only SMS, use Cancel SMS Subscription in Account Settings > SMS Settings. See SMS billing.

​
Change your mind before the period ends

If you scheduled a cancellation for the end of the period, the dashboard shows a reminder with a Keep my plan button. Click it to open billing and keep your current plan.

​
Reactivate a canceled account

When your account is canceled, most features are locked and a banner at the bottom of the dashboard says: “Your account has been canceled. Click Upgrade Now to choose a plan and reactivate.”
  1. Click Reactivate account (or Upgrade Now).
  2. Choose a plan and pay with Stripe.
  3. Your rewards and customer list are active again.

Subscription and billing

Your plan and payments.

Free plan

What continues on the Free plan.