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When a customer redeems a reward or checks in at your counter, staff confirm the visit in the Visit Tracker. Confirming proves the customer was really there. With check-in rewards turned on, the customer’s next check-in reward email is only sent after the visit is confirmed. This page also covers recording the amount spent and redeeming promo codes.
Confirm Visits is available when Confirm Visits with Visit Tracker is turned on in Rewards Options (Loyalty+ plan). To also record what the customer spent, turn on Enter Amount Spent per In-Person Visit in the same place.

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Confirm a visit

Open the Visit Tracker and tap Confirm Visits in the menu. Visits waiting for confirmation appear as cards. When nothing is waiting, the page says “Well done! All visits are confirmed.” Tap Refresh to check for new visits.
Confirm Visits screen with the reward code box, Search button and a message that all visits are confirmed

Confirm Visits with nothing waiting

1

Ask for the reward code

When the customer taps the redeem or check-in button in their reward email, their phone shows a code with the message to show it to your staff. Ask to see it.
2

Search for the code

Type it in Enter 3 digit reward code and tap Search. The visit card appears with the customer and reward.
3

Enter the amount spent (if asked)

If your club records the amount spent, type it in Amount spent, for example 24.50. Confirm stays disabled until you enter a valid amount.
4

Tap Confirm

The card shows Visit Confirmed. For a milestone visit (25, 50 or 100 visits), the card also shows the milestone reward.
Can’t find the code? Tap Search Last Visits to list recent visits and confirm from there.

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What the visit card can show

Amounts can be from 0 to 9999.99, with up to two decimals.

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Redeem a promo code

Some rewards come with an 8-digit promo code instead of a redeem button.
1

Open Redeem Promo Code

Tap the menu button, then Redeem Promo Code.
2

Enter the code

Type the code in Enter 8 digit promo code. A dash is added automatically after the first four digits.
3

Tap Redeem Now

The reward is redeemed and can’t be used again.
Redeem Promo Code screen with the promo code input box

Redeem Promo Code screen

Only one reward can be redeemed per visit. To control the gap between redemptions, set Minimum Time Between Reward Redemptions in Rewards Options.
You can also confirm a visit from your main dashboard: open the customer in Customer History and click Confirm visit.

Visit Tracker overview

Open the tracker and find your way around.

Check-in rewards

Reward customers for repeat visits.

Visit Tracker reports

See confirmed redemptions and amounts.