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Rewards Club can ask your customers for a star rating and a short comment right from their reward emails. You receive each piece of feedback by email, and all ratings collect on the Customer Reviews page so you can see how customers feel about your business.
Customer feedback and the Customer Reviews page are included in the Marketing+ plan and higher. On a plan without them, the menu item shows an upgrade message.

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Turn on customer feedback

1

Open Rewards Options

In your dashboard, click Rewards Options in the left menu.
2

Turn on Get Customer Feedback

Click the switch next to Get Customer Feedback. Feedback is emailed to your account email, which is shown in the setting.
Rewards Options page with the Get Customer Feedback switch at the top

Get Customer Feedback is the first setting on Rewards Options

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How customers leave feedback

Once feedback is on, feedback is collected automatically through your reward emails:
  • When One-Time Use is off, reward emails include a Rate Us button. The customer taps it, picks a star rating and can add a comment.
  • When One-Time Use is on, reward emails show a redeem button instead. After the customer redeems their reward, they are asked to rate you. This way your ratings come from real visits.
Each time a customer leaves feedback, you get an email with the rating and comment. See Rewards options for the One-Time Use setting.

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Read your reviews

In your dashboard, click Customer Reviews in the left menu.
Customer Reviews page with the average star rating, the number of reviews and a list of ratings with comments

Customer Reviews shows the average rating and every review

  • The heading shows your average star rating and the number of reviews in brackets.
  • Each review shows the date, the customer’s name and email, their comment and their star rating.
  • Click Refresh to load new reviews. The list also reloads each time you open the page.
  • If your club has several locations, use the location menu to show reviews for All locations, a single location, or Unknown (reviews without a location).
Reply quickly to low ratings. The customer’s email is right next to their review, so you can follow up personally and fix the problem before they leave a public review.

Rewards options

Turn on feedback and one-time use.

Customer history

Look up the customer behind a review.

Plans and features

Compare what each plan includes.