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Newsletters let you email all your Rewards Club members at once, for example to announce new products, events or a seasonal offer. You write the newsletter in the same email editor you use for rewards, save it, and then send it right away or schedule it for later. This page covers creating, testing, sending and reusing newsletters. In your dashboard, click Send Newsletter in the left menu.
Send Newsletter page with Send Now and Schedule buttons, newsletter history and the newsletter editor

Send Newsletter: Send or Schedule and Newsletter History on the left, the editor on the right

Newsletters are included in the Marketing+ plan and higher, with up to 5 newsletters per month. The Free plan includes 1 newsletter per month. If your plan does not include newsletters, clicking Send Newsletter shows an upgrade message. The number you have left is shown at the top of the page, for example “(5 newsletters remaining this month)”. Newsletters go out one at a time.

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Create a newsletter

1

Enter a subject

Type the subject line in Subject. This is what members see in their inbox.
2

Edit the content

Click the text in the editor to change it. Use the toolbar to format text, add links and change fonts and colors. Click the image to replace it. See Edit reward emails for the editor tools, images and placeholders like |first_name|.
3

Save

Click Save at the top of the page. Click Discard to throw away unsaved changes.
Two links above the editor help you start over:
  • Reset default restores the default newsletter template.
  • Clear empties the editor so you can start from scratch.
The default header image is your Hero Image from Customize Club. Your business name, address and an unsubscribe link are added to the bottom of every newsletter automatically.

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Preview and test

  • Click Preview to see the newsletter as members will see it.
  • Click Send Test Email to send a copy to your business email or another address. Check it on your phone and computer before sending.

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Send now or schedule

Save the newsletter before sending. While you have unsaved changes, Send Now and Schedule are locked and the page shows “Save the Newsletter before sending”.
Click Send Now. The newsletter starts going out to your subscribed members right away.
To stop a scheduled newsletter, click Cancel Schedule. While a newsletter is going out, the status shows “In Progress”. When it finishes, you receive an email saying “Your newsletter has been sent”. If something goes wrong, you get “Your newsletter could not be sent” and our support team is copied so we can help.

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Reuse a past newsletter

Newsletter History lists the newsletters you sent, newest first, with the date and subject.
  • Click a newsletter to see what was sent and to load it into the editor as a template. Then change what you need, save and send.
  • Click the refresh icon to update the list, and Load more to see older ones.
Keep one well-designed newsletter as your template. Reusing it from history keeps your emails consistent and saves time.

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Who receives your newsletter

Newsletters go to members who are verified and subscribed. Members who unsubscribed do not receive them. You can see how many newsletters were sent in the NL column of the Activity table on Customers & Stats.

Edit reward emails

Editor tools, images and placeholders.

Flash sales

Send a limited-time offer by text message.

Customize club

Set your logo, hero image and social links.

Email deliverability

Help your emails reach the inbox.