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Rewards Club is built to keep your customer list compliant with privacy laws such as the EU General Data Protection Regulation (GDPR). This page explains how customers give consent, how they stop receiving messages, and what to do when a customer asks you to correct or delete their data.

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What Rewards Club stores

For each customer, Rewards Club stores only what they share when they join:
  • Email address and name
  • Birthday (month and day only, never the year)
  • Anniversary date, if they enter one
  • Gender and age group, if you collect demographics
  • Phone number, if they join or subscribe by text
Customers must agree before they join. The signup form includes a checkbox to agree to the Privacy Policy and Terms, with links to both. New customers also verify their email address before they receive rewards. Riiwards doesn’t sell or share the emails of customers who join your Rewards Club, except as needed to deliver the service (for example, the technical provider that sends the emails). See the Riiwards Privacy Policy.

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Unsubscribing

  • Email: every email to your customers includes an unsubscribe link.
  • Text messages: customers reply STOP to stop your SMS messages. Keep “Reply STOP to unsubscribe.” in every text you customize. See Customize SMS messages.
  • You can unsubscribe a customer for them: open the customer in Customer History and click Unsubscribe.

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When a customer asks to correct their data

Customers have the right to have their data corrected.
  • Wrong email address: open the customer in Customer History, click Change Email and enter the new address. The customer verifies it before the change takes effect.
  • Other details (name, birthday, gender, age group, phone): email support@riiwards.com with the correct details and we update them.
On Wix: new Rewards Club members are also saved to your Wix Contacts. Make the same correction in your Wix Contact List so both stay in sync.

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When a customer asks to be deleted

Customers have the right to be forgotten.
1

Find the customer

Search for them on Customers & Stats.
2

Ask us to delete them

Email support@riiwards.com with the customer’s email address. We delete the customer from Rewards Club.
3

Delete them from Wix too

If you use Wix, also delete the same contact from your Wix Contacts in your Wix dashboard.
If a customer contacts Riiwards directly, we delete them from Rewards Club and let you know, so you can remove them from your Wix Contacts.
Downloading your customer list? You agree to use the data in line with the Privacy Policy, Terms and applicable privacy laws. See Download your customer list.

Customer history

Change email or unsubscribe a customer.

Frequently asked questions

Quick answers to common questions.

Email deliverability

Help your emails reach the inbox.