A field-by-field guide to the reward email editor: reward box text, promo codes, colors, subject, banner images, placeholders, preview and test emails.
Every reward in Rewards Club (signup, birthday, anniversary, monthly and check-in) uses the same email editor. The left side controls the reward itself, and the right side is a live version of the email you can click and edit. This page explains every field and button so you can make your reward emails look and sound like your business.To open the editor, click Customize Rewards in the left menu, then click Edit on a reward card (or click a month under Monthly Rewards).
The reward email editor: reward settings on the left, the email on the right
Describes the reward in up to 160 characters, on a single line. It is shown in the highlighted reward box in the email. For the signup and birthday rewards it also appears on your signup form. Email addresses, phone numbers and HTML are removed from this text.
Promo Code
Optional, up to 20 characters. Leave it blank and Rewards Club creates a unique code for tracking that customers do not see. Enter your own code if customers use it in your online store or point of sale. If your club redeems rewards online, a promo code is required and must match the code set up in your online store.
Send and expiry fields
Depend on the reward type: Expires After (signup and check-in), Send Before and Expires After the birthday or anniversary, or Send Date and Expire Date (monthly). See each reward’s page for the options.
Reward Box: Font Color / Background Color
Click a color square to change the text and background color of the reward box in the email.
Subject: the subject line customers see in their inbox.
Banner image: use the green image icon on the banner to upload a new image, or the red icon to remove it. Supported formats are JPG, JPEG and PNG. Images up to 1000 px wide or high work best.
Body text: click the text to edit it. A toolbar appears with undo and redo, paragraph styles, alignment, lists, bold and italic, font, size and color, and links.
Reward box and button: filled in automatically from your reward settings. When one-time use is on, the email shows a button such as Redeem When Staff Present.
Terms and footer: the small print comes from your rewards terms and conditions. The unsubscribe and privacy lines at the bottom are added automatically.
Click Reset Text to return the email to the default Rewards Club template.
Click Preview to see the subject and full email with sample values, such as a first name, filled in.
Email preview
2
Send a test
Click Send Test Email. Tick Business to send it to your account email, and enter another address in Other if you want. Click Send.
Send Test Email window
3
Save
When you are happy with the email, click Save.
Your logo, business name and contact details in emails come from Business info and Customize Club. Update them there and every email picks up the change.
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