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Rewards Club sends reward emails to your customers automatically, for example when they join, before their birthday, or after a visit. The Customize Rewards page lists every reward type in one place, shows whether each one is turned on, and is where you open a reward to change its text, images and timing. In your dashboard, click Customize Rewards in the left menu.
Customize Rewards page showing Signup, Birthday, Check-In, Anniversary and Monthly reward cards with Edit buttons and Turned On or Turned Off status

The Customize Rewards page with each reward type and its status

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Reward types

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Reward status

Each card shows a status under its Edit button:
  • Turned On with a green check: the reward is active and emails go out automatically.
  • Turned Off with a yellow exclamation mark: nothing is sent for this reward.
Monthly Rewards show a grid of the 12 months. Each month has its own status, so you can run an offer in October and leave other months off.

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Edit a reward

1

Open the reward

Click Edit on the reward card. For Monthly Rewards, click the month you want to change.
2

Change the reward and email

Update the reward text, promo code, timing and email content. See Edit reward emails for every field in the editor.
3

Turn the reward on or off

Use the toggle next to the reward name at the top of the editor. The status line under the name changes to Turned On or Turned Off.
4

Save

Click Save. The button becomes active once you have made a change. Click Cancel to discard your changes.
Use Preview and Send Test Email in the editor to check how the email looks before customers receive it. Both include unsaved changes.

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Plans and availability

Some reward types depend on your plan and how your customers redeem rewards:
  • Monthly Rewards are available on the Marketing+ plan or higher.
  • Check-In Rewards are available on the Loyalty+ plan or higher, and only for businesses where customers redeem rewards in person. If your club is set to online redemption only, the Check-In card is hidden.
If you click a reward your plan does not include, an Upgrade Required message tells you which plan unlocks it. See Plans and features.
Settings that apply to all rewards, such as one-time use and the time between redemptions, are on the Rewards Options page.

Edit reward emails

Change the reward text, promo code, images and email content.

Rewards Options

One-time use, redemption timing and visit confirmation.

How redemption works

How customers use rewards in store and online.

Terms and conditions

Edit the terms added to every reward email.