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The Redemptions page lists the rewards your customers redeemed, newest first. Use it to check whether a customer already used a reward and to see which reward types bring customers back. In your dashboard, click Redemptions in the left menu. The page opens as Redemptions & Stats, with the same Summary, Activity and Graphs boxes as Customers & Stats.
Redemptions and Stats page with the Redemption List showing email, redeemed time, reward type and code

Redemptions & Stats with the Redemption List

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Redemption list

Click the round arrow button at the top right to refresh the list.

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How redemptions are recorded

Redemptions are recorded for in-person rewards when your club uses Enforce One-Time Use. Each reward email then shows a redeem button, and the customer taps it in front of your staff when they use the reward. The tap is recorded here, and the reward can’t be used again. See Rewards options and How redemption works. If you also turned on Confirm Visits with Visit Tracker, staff can confirm each redemption with the reward code at the counter. See Confirm visits.
For counts by reward type and the share of confirmed redemptions, open Redemptions Summary in the Visit Tracker.

How redemption works

In-person and online redemption.

Rewards options

Turn on one-time use and visit confirmation.

Visit Tracker reports

Redemption summaries and lists by date.