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If something is not working or you have a question, the Riiwards support team is here to help. You can email us, report an issue from inside the dashboard, or tell us what you think with a review. This page explains each option and what to include so we can help quickly.

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Contact support

  • In the left menu, click Support to open an email to support@riiwards.com.
  • Click Help Docu to open this help center.

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Report an issue from the dashboard

The bottom of Customers & Stats and Account Settings > Business Info shows: “Enjoying Rewards Club? Tell us what you think, or let us know if something isn’t working.”
  1. Click Report an issue.
  2. Describe the problem (up to 2,000 characters).
  3. Submit the report. It is emailed to our support team.
The Visit Tracker menu also has Report an issue, so staff can report problems from their phone.
To prevent spam, you can send up to 5 reports per hour.

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Leave a review

Click Leave us a review next to Report an issue.
  • Wix sites: the Wix App Market review page opens, where you can rate the app.
  • Other websites: a short form opens. Choose 1 to 5 stars and, if you like, add a comment of up to 1,000 characters. You can leave one review every 30 days.

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What to include when you contact us

To help us solve your issue faster, include:
  • Your business name and your account email.
  • Which page or menu item the problem is on, for example Customize Rewards > Birthday Reward.
  • What you did, what you expected, and what happened instead.
  • A screenshot, if you can.
  • For customer questions (for example, a reward that did not arrive), the customer’s email address and the reward type.
Before you contact us about a missing reward email, open the customer in Customers & Stats and check their history. You can often see whether the email was sent and resend it. See Customer history.

FAQ

Answers to common questions.

Email deliverability

Why emails land in spam and how to fix it.