Skip to main content
The Customer History window shows everything about one Rewards Club member: their profile, their status and every email they received from your club. It is also where you fix most customer problems, such as a reward that never arrived or a mistyped email address. To open it, go to Customers & Stats and click a customer in the Customer List. Use the search box first if you have many customers.
Customer History window with profile details, Subscribed badge and the Recent Activity table

Customer History for one member

​
Profile

The top of the window shows what the customer shared when they joined:

​
Status badges

Badges under the profile tell you at a glance whether the customer can receive your emails:

​
Recent activity

The Recent Activity table lists the emails sent to this customer, such as rewards, verification and welcome messages, and newsletters.

​
Resend a reward

Use Resend when a customer says they did not get a reward email.
1

Find the reward

In Recent Activity, find the reward the customer is missing.
2

Click Resend

The same email is sent again. A counter such as 1/2 shows how many times you resent it.
Resend appears only for signup, birthday, anniversary and monthly rewards that are not redeemed, not expired and sent to a subscribed, verified customer. Each reward can be resent up to 2 times.
Before you resend, check the email address for typos and ask the customer to look in their spam, junk and promotions folders. See Help your emails reach the inbox.

​
Confirm a visit

If you turned on Confirm Visits with Visit Tracker in Rewards Options, a Confirm visit button appears next to rewards the customer redeemed or checked in for but whose visit is not confirmed yet. Click it to confirm the customer visited. You can also confirm visits at the counter with the Visit Tracker.

​
Change a customer’s email

1

Click Change Email

A Change email address field opens.
2

Enter the new address

Type the correct email and click Send verification.
3

Wait for the customer to verify

We email the new address a verification link. The current address keeps receiving rewards until the new one is verified.
While the change is waiting, the profile shows a note with the new address and a cancel link. Click cancel to stop the change.

​
Unsubscribe a customer

Click Unsubscribe when a customer asks to stop receiving your emails. The message “Unsubscribed. Refresh the list to see changes.” confirms it. To fully delete a customer’s data, see Privacy and consent.

Customers and stats

Search your customer list.

Help your emails reach the inbox

Troubleshoot a missing reward email.

Confirm visits

Confirm visits at the counter.

Privacy and consent

Handle data and deletion requests.