Skip to main content
Quick answers to the questions business owners ask most about Rewards Club. If your question isn’t here, email support@riiwards.com.
Rewards Club only needs the month and day to send a birthday reward every year. A full date of birth is sensitive personal information that many customers prefer not to share, and there is no business need to store it. Collecting less data protects your customers’ privacy and makes them more likely to join.If you want to know your customers’ ages, turn on Collect demographics in Customize Club. Customers can then choose an age group (for example 20+ or 30+) instead of a birth year.
Your customer-facing emails and signup form can be in English, Spanish, French, Portuguese, German, Italian or Dutch. Choose the language in Account Settings > Customize Club > Customer Language. Switching resets your reward descriptions, signup form text and terms to the defaults for the new language, so review them afterwards. See Customize your club.
Use Google Chrome for your Rewards Club dashboard. Customize Widget (the signup form for non-Wix websites) only works in Chrome. Make sure your browser does not block pop-ups, because some features open in a new tab, such as the Visit Tracker.
Yes. Rewards Club works with any website, and even without one. See Set up Rewards Club outside Wix.
You can run one Rewards Club for all locations, a separate Rewards Club for each location, or one Rewards Club that tracks redemptions and reviews by location. For the last option, contact support@riiwards.com. Details are in Add businesses.
Open the customer in Customer History and check their email address, verification status and subscription status. Then use Resend if needed. The full checklist is in Fix missing reward emails.
No. Your changes apply to reward emails sent after you save. Emails customers already received stay as they were. Use Preview and Send Test Email to check a reward before you save it. See Edit reward emails.
Not if you turn on Enforce One-Time Use in Rewards Options. Reward emails then show a redeem button that works only once. This setting is for in-person redemptions.
No. Riiwards doesn’t sell or share the emails of customers who join your Rewards Club, except as needed to deliver the service. See Privacy and consent.
  1. Delete the app from your site in the Wix Editor. Wix explains how in Deleting apps.
  2. If you pay for Rewards Club through Wix, cancel that subscription in Wix as well.
  3. Your customers joined for your Rewards Club only, so delete the Rewards Club members from your Wix Contacts. See Privacy and consent.
Once the app is removed, automated reward emails stop. Customers who already received a reward may still expect to use it. Your customer list is kept, so if you add the app back you get your customers back. To have your customer list deleted, email support@riiwards.com.
See Free plan limits for what happens and how to keep signups open.

Get help

Contact support or report an issue.

How Rewards Club works

The basics of rewards and signups.