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The Customers & Stats page is the home of your Rewards Club member list. Use it to search for a customer, check where they signed up, open their full history, and follow how many customers you have, how many rewards went out and how many were redeemed. In your dashboard, click Customers & Stats in the left menu.
Customers & Stats page showing summary tiles, activity table, demographic graphs and the customer list

The Customers & Stats page with the summary, activity, graphs and customer list

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Search for a customer

The search box at the top finds customers by email, name, phone, SRC or birthday (type the birthday as mm/dd, for example 03/16).
1

Type what you know

Enter part of an email, a name, a phone number, a signup source code or a birthday in the search box.
2

Click Search

The customer list shows only the matching customers.
3

Click Clear to go back

Clear removes the search and shows the full list again.
The default list shows customers who verified their email and are subscribed. Search also finds customers who have not verified their email yet. These rows show in red with an unverified tag, and customers who unsubscribed get an unsub tag. The round arrow button next to Clear refreshes the list so you see new signups without reloading the page.

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Summary

The Summary box shows three totals for your club:

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Activity

The Activity table shows recent activity for your club: new customers, rewards sent, and the Birthday, Monthly and Signup emails sent.
  • Rows: the last 1 day, 7 days and 30 days, followed by the last three months.
  • Columns: new customers (person icon), rewards sent (gift icon), then BD (birthday), MO (monthly), SU (signup) and NL (newsletter).

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Graphs

The Graphs box shows your customers by Gender (Female, Male, Other) and Age Groups (Teens, 20+, 30+, 40+, 50+, 60+). Customers only share this if you turn on Collect demographics in Customize Club, which adds an optional age group and gender question to your signup form.
Demographic charts depend on your plan. If your plan does not include them, the box shows a Click here to upgrade link.

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Customer list

The Customer List shows your members, newest first. Click any customer to open their Customer History, where you can resend rewards, change their email or unsubscribe them.

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Signup source (SRC) codes

A code with a keyword after it, such as SMS/JOIN, shows the text keyword the customer sent to sign up.

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Download your list

Click Download .csv under the list to export your customers. See Download your customer list.

Customer history

See every email a customer received and resend rewards.

Download your customer list

Export your members to a CSV file.

Redemptions

See which rewards your customers redeemed.

Sign up customers

Grow your list with QR codes and links.